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Warranty

Majestic Warranty

LIMITED WARRANTY & EXTENDED LIFE TIME PROTECTION
For Majestic Fireplaces/ Gas Fireplaces Products

Basic Warranty:
The CFM Majestic Products Company Inc. and the Majestic Products Company (hereinafter referred to collectively as the "Company") warrants that your new Majestic Gas Fireplace is free from manufacturing and material defects for a period of one year from date of installation, subject to the following conditions and limitations.

Extended Life Time Warranty:
The heat exchanger, combustion chamber and ceramic burner parts of every Majestic product are warranted for life to the original owner, subject to proof of purchase and the following conditions and limitations:

      1. This new Majestic product must be installed by a competent, authorized service contractor.  It must be installed and operated at all times in accordance with the Installation and Operating instructions furnished with the product.  Any alteration, willful abuse, accident, or misuse of the product shall nullify this warranty.

      2. This warranty is nontransferable, and is made to the original owner, provided that the purchase was made through an authorized supplier of the company.

      3. This warranty is limited to the repair or replacement of part(s) found to be defective in material or workmanship, provided that such part(s) have been subjected to normal conditions of use and service, after said defect is confirmed by the Company's inspection.

      4. The Company may, at it's discretion, fully discharge all obligations with respect to this warranty by refunding the wholesale price of the defective part(s).

      5. Any installation, labor, construction, transportation, or other related costs/expenses arising from defective part(s), repair, replacement, or otherwise of the same, will not be covered by this warranty, nor shall the Company assume responsibility for same.  Further, the company will not be responsible for any incidental, indirect, or consequential damages, except as provided by law.

      6. All other warranties – expressed or implied – with respect to the product, its components and accessories, or any obligations/liabilities on the part of the Company are hereby expressly excluded.

      7. The Company neither assumes, nor authorizes any third party to assume, on its behalf, any other liabilities with respect to the sale of this Majestic product.

      8. The warranties as outlined within this document do not apply to chimney components or other non Majestic accessories used in conjunction with the installation of this product.

      9. The Company will not be responsible for…

      a) Down drafts or spillage caused by environmental conditions such as nearby trees, buildings, roof tops, hills, or mountains.

      b) Inadequate ventilation or negative air pressure caused by mechanical systems such as furnaces, fans, clothes dryers, etc.

      10. This Warranty is void if:

      a) The fireplace has been operated in places contaminated by chlorine, fluorine or other damaging chemicals.

      b) The fireplace is subjected to prolonged periods of dampness or condensation.

      c) Any damage to the fireplace, combustion chamber, heat exchanger or other components due to water, or weather damage which is the result of, but not limited to, improper chimney/venting installation.

      d) Any alteration, willful abuse, accident, or misuse of the product.

GLASS DOORS & BRASS PLATED PARTS
Glass doors are not warranted for breakage due to misuse or accident.  Brass parts should be cleaned with lemon oil only.  Brass cleaners cannot be used.  Mortar mix and masonry cleaners may corrode the brass finish.  The company will not be responsible for , nor will it warrant any brass parts which are damaged by external chemicals or down draft conditions.

IF WARRANTY SERVICE IS NEEDED…

    1) Contact your supplier. Make sure you have your warranty, your sales receipt, and the model/serial number of your Majestic product.

    2) DO NOT ATTEMPT TO DO ANY SERVICE WORK YOURSELF.

The CFM Majestic Products Company
475 Admiral Boulevard
Mississauga, Ontario L5T 2N1 - Canada

The Majestic Products Company
1000 East Market Street
Huntington, Indiana 46750 - U.S.A

Ducane Warranty

Limited lifetime extended warranty is available on most models.
5 year warranty on briquettes, rotary striker, rotis motor, painted galv-alum base, optional Side-order Cooker Insert and optional full-length cover. All other items covered by limited lifetime warranty when you return warranty card within 30 days of your purchase along with a check (Please see your warranty information enclosed with your grill model for the correct dollar amount for your warranty coverage). Fee covers historical data entry and lifetime retrieval. Offer applies to original owner only and is not transferrable.

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